Returns & Exchange Policy

ESDzines E-Commerce Pvt. Ltd (hereinafter referred to as ‘the company’ or ‘Us’) follows a strict Returns and Refund Policy that has been made to ensure that you as a customer do not have any hassles.

Returns

Returns may be accepted by Us within 15 days from the date of delivery of orders. Returns may be accepted only upon fulfilment of one of the following circumstances:

  1. in the event that the product is not of proper size; or
  2. in the event that the product is damaged during transit.

If a customer has ordered product(s) through a prepaid transaction and is dissatisfied with the product (as per the above-conditions) then the customer is required to return the product(s) to the address of the store at the customer’s cost. The customer shall be liable to bear shipping charges (backward) that shall amount to INR 28-68 for 0.5kgs.

Exchanges

Customers are eligible for exchanges only if they are found to be eligible for returns of the product(s).

Customers all over India are eligible for exchange of products as long as the request for exchange of product(s) is made within 15 days from the date of delivery of the order to the Customer. Exchanges may be accepted only upon fulfilment of one of the following circumstances:

  1. in the event that the product is not of proper size; or
  2. in the event that the product is damaged during transit.

The customer shall be liable to bear shipping charges (backward) that shall amount to INR 28-68 for 0.5kgs.

Customers who have placed international orders shall not be eligible for exchange of products.

Refunds

Customers are eligible for refunds only if they are found to be eligible for returns of the product(s).

Customers all over India are eligible for refunds of products as long as the request for refund of product(s) is made within 15 days from the date of delivery of the order to the Customer. Refunds may be sanctioned only upon fulfilment of one of the following circumstances:

  1. in the event that the product is not of proper size; or
  2. in the event that the product is damaged during transit.

The customer shall be liable to bear shipping charges (backward) that shall amount to INR 28-68 for 0.5kgs for the product before a refund can be completed.

When a refund is to be made upon fulfilment of conditions as mentioned above, then the full amount is refunded in the form of online payment directly into the customer’s bank account if the customer has purchased the product through a prepaid transaction (usually within 15 working days).

The full amount is refunded in the form of discount coupons in the name of the customer sent via email if the customer has purchased the product through Cash on Delivery (usually within 15 working days).

All refunds shall be calculated from the date of receipt of returned product(s) from the customer. However please note the following points with regards to the refund policy of the Company:

  • Please note that in the above, any action shall take place only if the same has been informed to Us.
  • The Company shall have the sole discretion to assess each case on its own, separately.
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